Refund & Return Policy

Last updated: August 18, 2026

Order Cancellation

Physical Products

• Orders can be cancelled only before the item has been shipped.

• Orders that have already been shipped cannot be cancelled.

Refund Policy

No-Refund Policy

We maintain a strict no-refund policy for all products. However, exceptions may be made in the following cases:

• The product is not received.

• The product is lost in transit.

• The wrong product is delivered.

• The product is damaged during shipping.

Refund Process

If a refund is approved, the applicable amount will be credited back to the original payment method within 7–14 business days.

Return & Replacement Policy

We are committed to ensuring customer satisfaction and stand by the quality of our products. Returns are accepted only in cases where a product is defective, damaged, or incorrect.

Eligibility for Return

• Returns are accepted only for defective, damaged, or incorrect products received.

• The return request must be initiated within 24 hours of receiving the product.

Return & Replacement Process

• If your return request is approved, the replacement process will be initiated within 2–3 business days.

• Once the replacement is dispatched, it is expected to be delivered within 4–7 business days.

• Replacement or return requests are subject to a flat ₹120 processing/shipping charge, payable by the customer.

Important Notes

• Delivery timelines may be affected by delays from the transport company, adverse weather conditions, or other unforeseen circumstances.

• SYMMY is not responsible for delays caused by external factors beyond our control.

We aim to make the return and replacement process as seamless as possible while providing our customers with a reliable shopping experience.